Success Metrics
+71%
Faster feature discovery
-27%
Task drop-off rate
0%
User hesitation & rage-clicks
-30%
Misclick rate
AlgoSec's TSQ
Making a complex enterprise workflow easier without making it less powerful. Redesigning an on-prem feature for SaaS & improving feature discovery by 71%
B2BSaaSNetwork Security
- (Timeline)
- 2022 (6 months)
- (Role)
- Product Designer
- (Platform)
- EnterpriseSaaS
Case Overview
- Context (Why)
- Migration from legacy on-prem to SaaS, focusing on redesigning the TSQ query page
- BUILT WITH
- Pendo, Hotjar, Figma
- Challenges
- Discovery, high cognitive load, misclicks, hesitation, and task drop-offs in a critical workflow
- My process
- Data analysis (Pendo & Hotjar) -> Iterative redesign -> User-driven decisions -> Internal user testing-> Post-release validation
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